Unified inbox

One inbox for WhatsApp, Instagram & Messenger

A WhatsApp shared inbox lets your whole team work one business number together — assign chats, add labels, and keep context in one place. Vendschat does that for WhatsApp, Instagram, and Messenger in a single team inbox.

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7-day free trial · No credit card · 10 seats included

Inbox

Live
searchSearch conversations
AllUnread
MS

Maria Santos

2m

Do you deliver to Dubai Marina?

2
Support Request
Sales team
JK

james.k

11m

Is the navy hoodie restocked?

1
AR

Aisha Rahman

1h

Thanks — see you tomorrow!

Maria Santos

WhatsApp · Assigned to Sales

Open
Do you deliver to Dubai Marina?11:42 PM

Sara · Sales

Yes — same-day to Marina. Want me to book a slot?11:43 PM
SY

Full history shared with everyone on the thread

Same customer, same question — this time, answered.

Multiple agents. One number.

Stop sharing a phone or bouncing between personal WhatsApp accounts. Your team works the same official Business number — with clear ownership so two people never reply past each other.

  • check_circleAssign to a teammate, a group, or an AI agent
  • check_circleSee who’s on the thread before you type
  • check_circle10 seats included on every plan

Inbox

+971 50 123 4567
searchSearch conversations
AllUnread
MS

Maria Santos

2m

Do you deliver to Dubai Marina?

2
Support Request
Sales team
JK

james.k

11m

Is the navy hoodie restocked?

1
AR

Aisha Rahman

1h

Thanks — see you tomorrow!

MS

Maria Santos

WhatsApp · last seen 2m ago

Assigned to

–Unassignedexpand_more
searchSearch users, teams, AI agents
AIsmart_toySales Agent
SagroupSales
SSarah
AAmara
Do you deliver to Dubai Marina?11:42 PM
Amara assigned Sarah
SReply as Sarah…
SANRKLMYHT

3 / 10 seats

Labels, notes, and context that travel with the chat

Tag conversations for VIP, billing, or follow-up. Leave notes your teammates can see. Open a contact and the history is right there — not buried in someone’s phone.

  • check_circleManual labels plus keyword auto-labeling
  • check_circleContact profile and internal notes
  • check_circleReal-time updates so the inbox stays live

Inbox

Live
searchSearch conversations
AllUnread
MS

Maria Santos

2m

Do you deliver to Dubai Marina?

2
JK

james.k

11m

Is the navy hoodie restocked?

1
AR

Aisha Rahman

1h

Thanks — see you tomorrow!

MS

Maria Santos

Open

+971 50 123 4567

No labels on this thread yet.
Do you deliver to Dubai Marina?11:42 PM
deliverAutoSupport Request
AManualVIP
Support Request Label added to the conversation

Labels

By Amara
Selectexpand_more
add
MentionTeam only — not sent to customer

@Sarah she is VIP — check same-day slots

Keyword auto-labels the chat. VIP is added by hand.

Roles that match how you actually work

Not everyone needs every setting. Control who can broadcast, manage channels, or change billing — while agents stay focused on answering customers.

Team members

Role-Based Access Control
searchSearch
SC

Sarah Chen

personChat-only

chat

AO

Amara Okonkwo

shieldCustom

chat

NR

Nadia Rahman

verified_userOwner

lockFull Access

SC

Sarah Chen

sarah@marina.ae

personChat-only
sell

Chat label permissions

Support RequestSales team
dashboard

Page access

Chat-only access — limited to conversations.

checkchat

Chat

Access chat conversations

campaign

Broadcast

Send broadcast messages

lock
settings

Settings

Manage channels and workspace

lock
credit_card

Billing

Owner only — plans and seats

lock

Sarah sees Chat. Amara can broadcast. Billing stays with the owner.

Three channels. Same workflow.

WhatsApp, Instagram DM, and Facebook Messenger land in one queue with the same assignment and labels. Your team learns one inbox — not three apps.

Inbox

inboxAll channelsexpand_more
MS

Maria Santos

2m

4pm today if you have it

2
Support Request
Sales team
JK

james.k

11m

Hold M please!

1
Support Request
Sales team
AR

Aisha Rahman

1h

Thanks — see you tomorrow!

Support Request
Sales team
MS

Maria Santos

WhatsApp · Assigned to Sarah

Support RequestSales team
Do you deliver to Dubai Marina?11:42 PM

Sarah

Yes — same-day to Marina. Want me to book a slot?11:43 PM
4pm today if you have it11:44 PM
SReply as Sarah…

One queue. Same assignment and labels on every channel.

How it works

Live as a shared inbox in minutes

01

Connect your channels

Link WhatsApp with Meta Embedded Signup — keep the number on your WhatsApp Business app or add a new one. Add Instagram and Messenger the same way.

02

Invite the team

Bring up to 10 seats included. Set roles so agents answer while admins manage channels and billing.

03

Assign and answer

Route new chats to people, groups, or AI. Labels and notes keep every handoff clean.

FAQ

Questions buyers ask

Can multiple people use the same WhatsApp Business number?

Yes. Vendschat is a shared team inbox on the official WhatsApp Business API — several agents work one number with assignment, labels, and roles.

Which channels land in the unified inbox?

WhatsApp, Instagram Direct, and Facebook Messenger. More channels are on the public roadmap.

How many seats are included?

10 seats on every plan. Extra seats start from $10/mo depending on plan — not a new pricing tier.

Is this different from WhatsApp Business app multi-device?

Yes. The consumer/Business app is built for a small set of linked phones. Vendschat is a cloud team inbox with assignment, AI agents, broadcasts, and audit-friendly roles.

Pricing

Transparent plans. No conversation-fee roulette.

Shared inbox on every plan · 10 seats included · from $20/mo on Growth

See pricingStart free trial
InboxAI agentsWhatsApp APIPricing

Ready to try it on your number?

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